Whether you run a small or large company, one of the most important things that you can ensure is to have an experienced and skilled IT support team. Without a professional team, you won’t be capable of growing your business, nor will you know when there are different problems in your company, all of which can cause you to lose revenue.
If you suspect that you’re experiencing problems with the IT infrastructure, you might be wondering – how can I tell if there are signs that my company desperately needs better IT support? Luckily for all people that are wondering the same thing, the article below can help. Let’s take a look at our list of 9 warning signs:
- 1 1. If There Are Always IT Issues
- 2 2. If Your Current Support Cannot Complete All Tasks
- 3 3. Little to No Communication
- 4 4. If The Services Are Bad
- 5 5. If You Never Talk to The Same Person Twice
- 6 6. If Your Tech is Old
- 7 7. Prolonging Instead of Fixing
- 8 8. If You Had Security Problems
- 9 9. If They Don’t Advise You
- 10 Conclusion
1. If There Are Always IT Issues
One of the first and most obvious warning signs is if you’re technology isn’t working most of the time. This is something that usually causes downtime, which will in return, reduce your staff’s productivity, but even worse, it’ll cause you to lose a lot of money and time. Now, no matter how much you pay for the IT services, it cannot be compared to how much you lose if you have constant issues. You should never overlook downtimes, hence, think about opting for better IT support services.
2. If Your Current Support Cannot Complete All Tasks
You might not realize this, but, in most situations, a lot of organizations simply outgrow their current IT outsourcing company. This means that currently, your IT team might not have enough bandwidth and experience to keep up with all the problems you’re experiencing. Keep in mind, this will cause incorrect solutions, the service will be quite slow, and you might be exposing crucial data to hackers and cyber-attacks.
3. Little to No Communication
No matter if there is little to no communication between you and your IT team, there will always be issues with your IT infrastructure. If they cannot tell you what is going on, then it’s time to hire a better team. After all, you should never be wasting your money, energy, and time and not receive the services that you’re paying for. Some of the best companies will always keep you informed on all the things happening within your organization and having no communication with your current team is a big red flag.
4. If The Services Are Bad
As different IT companies evolve, it doesn’t mean that they’re getting better. This means that they might have started neglecting to keep up to par with all the new innovations, hence, you’re company might end up suffering. Also, they might be understaffed, so, when some of the employees get vacations, you could end up in a really difficult situation.
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5. If You Never Talk to The Same Person Twice
If the representative from the IT support company is never the same person, you should start looking for a new firm. Why? Well, related to the last paragraph, this could be a really big warning sign of a management problem. Hence, even if they do have a good amount of workers, they might not know how to manage things. So, if this is something that you’ve noticed in the last few months, start searching for better services.
6. If Your Tech is Old
Nowadays, people carry their smartphones everywhere with them, hence, it’s extremely important that you have updated and new hardware and software. Having tech and programs that are old will drive your customers away, which is exactly why proper maintenance and advice are needed at all times. This can also hinder your organization from expanding further, something that can prevent you from earning more money.
7. Prolonging Instead of Fixing
One of the main advantages of having an IT team is that they’ll know exactly what and when you need something. Additionally, as soon as they notice a problem, they’ll do everything they can to fix it right away. If you think that your current IT team is prolonging things instead of trying to fix them, this is a really big sign that it’s not suitable for your business. Besides this, it could lead to productivity problems – which is something that you’ll want to avoid at all costs.
8. If You Had Security Problems
If there is one thing that you need to take away from this article, it’s the fact that you must immediately change your IT support if you had security problems that weren’t prevented or stopped when they happened. It isn’t enough to install some basic antivirus and firewall system, there should be strategies about what needs to happen if there is a security breach. If your current IT staff didn’t tell you about these strategies before, they are no longer suitable for your organization.
9. If They Don’t Advise You
Last on this list, but equally as important as the other points above, is that your IT team needs to ensure that you implement new strategies that can save you a lot of money, and more importantly, that’ll ensure that your organization is Eco-friendly. For instance, if you have full cabinets of printed documents, you’re wasting resources, mostly because everything could be stored on a cloud platform. If there is no advice from your current outsourcing company, look for a different one that’ll help you grow.
One of the most important things that you must ensure for your company is to have a communicative, experienced, and skilled IT team that will assist you with all the issues you might be experiencing. And, if you manage to choose the right IT outsourcing company, you’ll be able to prevent downtimes, which means that you can generate higher revenue.
So, now that you’re aware of the top 10 warning signs that you desperately need a new IT support team, you really shouldn’t lose more time. Instead, you should go through our article one more time, see if you need a new team, and if so, start looking for a professional organization that’ll help you with your needs.