What to do if your Small Business is Struggling with IT Support

Proper IT support is the backbone of every modern business, no matter whether we’re talking about a small startup or a corporate giant. As essential as it is to everyone in the world of business, small companies are the most vulnerable category when it comes to poor IT integration and outdated systems that obstruct the costly digital transformation processes.

If you’re a small business owner currently at a loss about what to do with all of your IT support issues, you’ve come to the right place! We’re here to help you find the way to modernize and digitalize your business without breaking a sweat in the process.

So, without any further ado, let’s get right into it!

Consider switching to cloud-based IT solutions.

Source: rvtdesk.com

Large, costly, and high-maintenance servers that use up all of your space and power are the thing of the past for most modern businesses. Cloud servers are not only cheaper, but they represent a strong, solid base on which your entire infrastructure can rely. So, if your company still prefers doing things the old-fashioned way, you might want to reconsider your choice. Again, cloud services are less expensive and more secure server options that will help you improve and modernize your entire company by helping you optimize many business processes.

Consider using the cloud for web-hosting, data storage, and email services, for starters. You can always upgrade to another service provider (or one of their plans) once your business starts growing and requiring stronger support, which allows you extreme flexibility at all times.

Enhance your cyber-security protocols. 

Source: elearningindustry.com

Believe it or not, small businesses like yours are the most common target for cyberattacks and hacking attempts. It’s mostly because hackers do not expect a smaller company to be well-protected against cyberattacks but they can still acquire sensitive (and potentially pricey) data to threaten you with.

Therefore, minimizing security risks and following the newest industry trends is of the utmost importance, especially if your line of work is extremely web-reliant. Reliable IT support professionals can help you mitigate all of those security risks by finding and removing any vulnerabilities in your system, so make sure you reach out to them as soon as you can.

If you’re not financially able to hire a professional IT agency to handle the security issues for you, ensure you’re regularly updating all of your software, and invest in quality hardware to keep you safe from any potential malicious attacks.

Backup everything!

Source: ionos.co.uk

While stolen data is a serious issue that could cost you your entire reputation, it’s still repairable in most instances. On the contrary, if all of your sensitive data got lost or deleted, there could be little you can do. To prevent this catastrophic scenario from ever occurring, you should implement a trusty backup and recovery system that will keep you disaster-proof, thus keeping your mind at peace. Your IT support provider should be able to come up with a personalized backup plan that won’t harm your internal and external storage, so don’t hesitate to ask.

As noted at CMIT Solutions, data loss prevention is also a great morale boost that will keep your office productive for as long as possible: it’s a win-win situation.

In any case, if you’ve been struggling with your IT support and suffered consistent data loss over the years, it’s time to make some backups.

 Switch support companies.

As a small business owner, you’re probably going to “outgrow” some of your third-party partners sooner or later. If one of them happens to be your IT support service provider, make sure you act swiftly and find a replacement as soon as you can. A company without a functional IT service can barely exist in 2021!

If you’re using those old, chunky servers to store data and provide your company with proper infrastructure, make sure you choose local IT services that can easily perform maintenance on the hardware. Check their online reviews, ensure they respond to inquires quickly, and look for a good balance between price and quality. Whatever you do, just remember: you do not need to spend a fortune just to get some proper IT support for your company.

Stay proactive.

Source: pixabay.com

Waiting for something to go wrong just to fix it isn’t a good long-term IT support strategy. Instead, you should always be one “step-ahead” by doing regular inspections, updating your software, and learning about the relevant industry trends.

All of this is why hiring the right team is of the utmost importance. Look for the right mix of knowledge and experience, and don’t let anyone overcharge you for simple things. Learn as much as you can about the technologies present in your company, and be ready to invest in new innovative solutions as your company starts slowly growing.

Beware of human error. 

Many times, when there’s an IT emergency inside of the company, people are quick to blame the “computer” for being wrongly set up. However, we all know that machines do not make many mistakes, and when they do, it’s due to the human using them improperly.

Make sure your entire staff is well-trained on the most crucial matters, especially those who use computers the most. Keep on emphasizing the significance of security and speed for all IT systems, and minimize the chances of human-made errors in yours.

In essence, if your company practices anti-cyber-attacking culture in all of its segments, you’re less likely to have IT issues down the road. Therefore, make sure your entire team is aware of the newest updates and trends that are being incorporated into the office.

Conclusion

IT support struggles are a common complaint among small business owners. It mostly happens due to the outdated technologies that make a big part of the company’s IT infrastructure, underqualified team members, and ignorance.

As long as you follow the tips provided in this article, though, you’re likely to soon create a healthier, more stable work environment where everyone knows the best IT practices by heart.

We hope our short guide helps you reach an IT infrastructure solution that will keep your business fast, secure and successful.

Leave a Reply

5  +  2  =